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Large orders are are sent via DPD. An email will be sent to you direct from DPD with your tracking details.
Small orders are sent '48 Hour Tracked' with Royal Mail. An email will be sent to you direct from Royal Mail with your tracking details.
Mel is happy to deliver outside the UK – please contact Mel with the address details so she can provide a quote.
Orders are usually despatched within 48 hours but please bear in mind that Mel is a small independent maker and cannot compete with big online retailers.
As part of Mel’s ethical ethos all packaging is recycled, reused or bio-degradable. Please re-use if you can. Larger tiles are encased in Flexi-Hex eco packaging. All packaging is recycled, reused or bio-degradable. Larger tiles are encased in Flexi-Hex eco packaging. Biodegradable filler and discarded packaging from the car mechanic garage next door are also used.
All orders are wrapped securely but in the rare occurrence that a product arrives damaged please contact Mel or email email@example.com, with an image of the broken product and damaged packaging and she will endeavour to rectify the situation as soon as possible either with a replacement or refund.
Undamaged products can be returned at the expense of the customer. A refund will be provided when the product has been returned safely and intact.
Bespoke made products cannot be returned.